Who is responsible for processing your data?
CUENDE INFOMETRICS, S.A. (www.cuende.com)
A802010140
Parque Empresarial Alvia, c/José Echegaray, 8 – Ed. 3, 2º, 28232 Las Rozas, Madrid, Spain.
+34 914492970
cuende@cuende.com
Data Protection Officer: Grupo Reinventalia, S.L.
Carretera de Fuencarral a Alcobendas, 14 D-4 A (Edif. Espacios Baluarte), 28049 Madrid, Spain.
Data Protection Officer contact: dpo@cuende.com
What kind of data do we have about you and how did we obtain it?
The categories of personal data that we process for clients and suppliers are:
Identification data
Postal or electronic addresses
Commercial information
Economic and transaction data
Specially protected data: health, only in the case of employees.
We have obtained all the aforementioned data either directly from you through the presentation of a commercial offer, contractual proposal, etc., or through your company by providing us with identification data and other necessary information to carry out the purpose of the contractual relationship between the parties. It will be your or your company’s obligation to provide us with updated data in case of modification.
For what purpose do we process your data?
We process the data provided by interested parties to manage various activities derived from specific procedures carried out in sales, post-sale service, supplier management, service quality, etc. In this way, we will use your data to carry out one of the following actions:
- Send the information they request through the contact form on our website or any other means of contact with our company,
- Provide both potential customers and our customers with offers of products and services of interest,
- Carry out the administrative, fiscal, and accounting management of our clients and/or suppliers.
- Conduct satisfaction surveys, market studies, etc., to offer the most suitable offers and optimized service quality, etc.,
- Employee labor management.
How long will we keep your data?
The personal data related to individuals linked to potential clients, clients, and suppliers that we collect through the different contact forms and/or information collection will be kept as long as their deletion is not requested by the interested party. The data provided by our clients and suppliers will be kept as long as the commercial relationship between the parties is maintained, respecting in any case the minimum legal conservation periods according to the matter.
Employee data will be kept as long as the employment relationship is maintained and, in any case, as prescribed by labor legislation.
In any case, we will keep your personal data for the period of time that is reasonably necessary considering our needs to respond to questions that arise or resolve problems, make improvements, activate new services, and meet the requirements of applicable legislation. This means that we may retain your personal data for a reasonable period of time even after you have stopped using our products or this website. After this period, your personal data will be deleted from all our systems.
What is the legal basis for processing your data?
Depending on the type of data processing, the basis for legitimization is as follows:
PROCESSING LEGAL BASIS
Accounting Management: billing management with clients and/or suppliers Maintenance, development, and control of the contractual relationship between the parties
Tax management: application of withholdings, bonuses, etc. Maintenance, development, and control of the contractual relationship between the parties; Compliance with legal obligations
Administrative management: logistics management, warehouse, customer deliveries, receipt of goods, etc. Maintenance, development, and control of the contractual relationship between the parties
Marketing: Commercial actions on our products or services directed at our clients or those people who have requested information related to our products and services in the past, including conducting customer satisfaction surveys. Freely given and unambiguous consent of the interested party (potential clients), we note that withdrawing this consent at any time cannot condition the execution of the contract that may exist between the parties; legitimate interest of the company in the promotion and marketing of products or services similar to those obtained or requested by the interested parties in the past.
If you are an employee, for Labor management: administrative, accounting, and tax management of employees. Management of working hours: start and end times of the working day and overtime. Execution of a labor contract. Compliance with a legal obligation.
If you do not provide your personal data, we will not be able to execute your contract, comply with legal obligations, or those derived from public powers.
To whom will your data be communicated?
We will not transfer your personal data to any third party company that intends to use it in its direct marketing actions, except in the case that you have expressly authorized us to do so.
We inform you that we may provide your personal data to Public Administration bodies and competent Authorities in those cases where they legally require us or in the cases where, acting in good faith, we consider that such action is reasonably necessary to comply with a judicial process; to respond
We inform you that your data will not be transferred or communicated to third parties; the company is solely responsible for its processing and custody.
However, we will provide your personal data to third parties (e.g., internet service providers that help us manage our website or carry out contracted services, computer support and maintenance companies, logistics companies, management and tax and accounting advisory firms, etc.). In any case, these third parties must maintain, at all times, the same levels of security as us in relation to your personal data and, when necessary, will be bound by legal commitments to keep your personal data private and secure, and to use the information only following specific instructions from the company.
Data transfers to third countries?
There are no planned data transfers to third countries.
What are your rights as an interested party?
Any person has the right to obtain confirmation as to whether or not we are processing personal data concerning them.
Specifically, interested parties can request the right of access to their personal data, as well as receive it in a common and machine-readable format if the processing is carried out by electronic means (right to data portability).
Likewise, interested parties may request the right to rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Additionally, under certain circumstances, interested parties may request the limitation of the processing of their data, or under certain circumstances and for reasons related to their particular situation, interested parties may exercise their right to object to the processing of their data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims, or in those exceptions established in the applicable regulations.
We also inform you that you have the right to withdraw your consents granted at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.
The User is also informed that at any time they can exercise the aforementioned rights by writing to us using the contact details of the data controller, attaching a copy of their ID.
You also have the right to file a complaint with the Spanish Data Protection Agency, especially if you have not obtained satisfaction in the exercise of your rights.
http://www.agpd.es/portalwebAGPD/index-ides-idphp.php
On the other hand, in accordance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we commit to not sending commercial information if you have so indicated.